Refunds and Returns

Exchange

We do not offer exchanges for products unless they are defective or damaged.

This does not include:

• normal wear and tear;
• damage arising from improper assembly or modification;
• damage arising from abnormal use or abuse;
• damage, wear, and tear due to improper or lack of maintenance and/or care
• damage to external or product packaging only;
• insignificant minor variations in dimensions, colour, grain, or finish; and
• insignificant minor imperfections or superficial blemishes.

If you believe your product is defective or damaged, please email sales@tailoredspace.com.au with your order number and include the receipt of purchase and a description and image/s of the fault.

Defective or damaged Products should be shipped back to 1/13-21 Greenway Dr South Tweed Heads New South Wales AU 2486.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

We are not responsible for any returned products that are lost in transit. We recommend that you purchase secure tracking and/or insurance for the products you are returning and that you keep proof of postage.

Where TSI is unable to repair or replace the damaged or faulty product, you may be issued with a store credit for the same value, or a refund or the purchase amount.

Refunds

TSI reserves the right to refuse or grant refunds for the Services in accordance with the Australian consumer law under the Competition and Consumer Act 2010 (Cth), and any applicable law.

Requests for refunds must be detailed in writing via email to sales@tailoredspace.com.au and will only be considered when options for remedies or replacements have been exhausted. You will be notified via return email and refunds which have been approved, will be processed, and a credit will automatically be applied to your credit card or original method of payment, within fourteen (14) days.

If you have not received your refund after twenty-one (21) days, you should contact your credit merchant or bank and notify us.

Refunds are not available for sale product purchases, including sale product purchased with a discount code.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of the product, mailed to the address provided by you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send the gift credit to the purchaser.